Frequently asked questions
Which payment methods can I use?
iDEAL, credit card, PayPal, Klarna and Bancontact. Your payment is handled by Mollie; we never see your payment details.
Can I visit you in person?
Yes, we have a shop in Leeuwarden: Beethovenstraat 21, 8916 GD. You can come by for sealed product, singles and accessories. Our Locals and pre-releases are listed on the events page.
Are your cards authentic?
Yes. We source through regular distribution and sell official product only. Sealed product is factory sealed.
Is there a limit on how much I can order?
Booster boxes are limited to 2 per order. That is there so players get a shot at a release too and not everything ends up with resellers. Other products have no limit.
When is my order shipped?
Orders are usually shipped within one business day of payment. Everything ships from the Netherlands.
How much does shipping cost?
Shipping costs are calculated at checkout based on your address, the weight and the size of your order.
How does a pre-order work?
With a pre-order you reserve a product before its official release. On the product page you'll see a countdown to the release date. Shipping is around that date, depending on delivery from our supplier.
An order that contains a pre-order only ships once everything is in. If you want the in-stock items sooner, place two separate orders.
How do I withdraw from my purchase?
Fill in the form at Withdraw agreement within 14 days of receipt. We'll let you know how and where to return your item.
For sealed product the right of return lapses once the seal is broken, because the product can no longer be sold as new.
My package arrived damaged.
Email us within 5 business days of receipt with photos of the packaging and the contents, and we'll sort it out.
Do I get anything back on my purchases?
Yes. You receive 1% of your order amount as store credit. That balance sits in your account and you can use it at checkout on a future order.
I play in tournaments. Can I save my player IDs?
Yes. In your account you can save and edit your Bandai ID, Konami ID and Pokémon Player ID, so you don't have to look them up every time you register.
How do I register for an event?
Our Locals and pre-releases are listed on the events page. You buy a ticket like any other product. Spots are limited — if an event is sold out, you'll see that on the calendar.
You don't have what I'm looking for.
Request it through the product request page. Let us know which game and which product it is about, and we'll see what's possible.