Privacybeleid

Last updated: December 4, 2025

This Privacy Policy describes how TCG-Lwd (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the “Site”) or otherwise interact with us through the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

When we do, we will post the updated Privacy Policy on the Site, revise the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on your interactions with us.

In addition to the specific uses described below, we may use the information we collect about you to:

Communicate with you

Provide or improve the Services

Comply with legal obligations

Enforce applicable terms of service

Protect the Services, our rights, and the rights of our users

What Personal Data We Collect

The types of personal data we collect depend on your interactions with our Site and your use of our Services.

When we use the term “personal data”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly From You

Information you provide directly through our Services may include:

Contact information

Name

Address

Telephone number

Email address

Order information

Billing address

Shipping address

Payment confirmation

Email address

Phone number

Account information

Username

Password

Security questions

Customer support information
Information included when you contact us through our support channels.

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to access certain features.

Information We Collect About Your Use

We may automatically collect information about how you interact with our Services (Usage Data).

This may include:

Device information

Browser information

Network connection information

IP address

Interaction behavior on the Site

We may collect this data using cookies, pixels, and similar technologies.

Information We Obtain From Third Parties

We may obtain information from third parties, including service providers who help operate our store.

Examples include:

Shopify
Our ecommerce platform that powers the store.

Payment processors
These services collect payment details such as:

Credit or debit card information

Billing address

Payment confirmation

This allows us to process payments and fulfill your orders.

How We Use Your Personal Data
Providing Products and Services

We use your information to:

Process payments

Fulfill orders

Manage customer accounts

Arrange shipping

Handle returns and exchanges

We may also enhance your shopping experience by connecting your account with other Shopify services you choose to use.

Marketing and Advertising

We may send marketing communications such as:

Email newsletters

Promotional messages

Product announcements

We may also display advertisements for products and services that may interest you.

Security and Fraud Prevention

We use personal data to:

Detect fraud

Prevent illegal activities

Protect our customers and website

If you create an account, you are responsible for keeping your login credentials secure.

Communication and Service Improvement

We use your information to:

Provide customer support

Improve our website

Enhance the overall shopping experience

Cookies

Like many websites, we use cookies to improve your experience.

Cookies help us:

Remember your preferences

Analyze site traffic

Improve website performance

More information about Shopify cookies can be found at:

https://www.shopify.com/legal/cookies

You can manage cookies through your browser settings.

How We Disclose Personal Information

In some situations, we may share your information with third parties such as:

Service providers who operate our website

Payment processors

Shipping and fulfillment partners

Customer support services

Analytics providers

We may also disclose personal data if required to comply with legal obligations.

Third-Party Websites and Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided us with personal information, please contact us and we will remove it.

Security and Storage of Your Data

We use reasonable security measures to protect your personal data.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights regarding your personal data, including:

Right to access your personal data

Right to request deletion

Right to correct inaccurate information

Right to request data portability

Right to opt out of certain data uses

You may contact us to exercise these rights.

Complaints

If you have concerns about how we process your data, please contact us.

If you are not satisfied with our response, you may contact your local data protection authority.

International Users

Your information may be processed outside your country of residence.

When we transfer data internationally, we use appropriate legal safeguards to protect your information.

Contact

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info@tcg-lwd.com

Address: Utrecht, Netherlands